FAQs
You can always count on personal assistance. Whether you have questions or need guidance, you’ll receive a response within 24 hours—often much faster.
Hours:
Mon–Fri: 9:00 AM–5:00 PM
Sat–Sun: 10:00 AM–4:00 PM
✉️ For help, email: info@ambervalebrandco.com
You have 30 days from delivery to request an easy return for a full refund—no questions asked. Your item must be unused and in its original packaging.
We offer secure payments with Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, and more. Your data is safe with us.
Each Amber Vale bag is crafted in small batches and hand-finished. We use responsibly sourced leather, edge-painted trims, reinforced stitching, and smooth-glide hardware—designed to age beautifully and last. Every piece passes a final quality check before it leaves our studio.
Wipe with a soft, dry cloth after wear.
Condition lightly every 3–4 months; avoid over-conditioning.
Keep away from heat, direct sun, and moisture.
Store in the dust bag, upright and loosely filled to hold its shape.
Avoid contact with oils, perfumes, and alcohol-based products.
Yes, free worldwide shipping on all orders. Once shipped, we’ll send you tracking details for peace of mind.